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Oakwood Medical Centre

Booking an Appointment


Remember to ask for an interpreter if English is not your first language and this will be arranged for you via Language Line.

Contact reception by phone or in person.

Or from 9/12/13 book on line. Online bookings are with the GP only and are for a routine non urgent 10 minute appointment.All other appointment types will need to be booked in person or via the phone.

Post natals/baby development checks and first antenatals are not routine 10 minute appointments.

Keep us updated with your mobile telephone number so we can send you txt message reminders of your appointments.

We offer routine appointments within 48 hours or alternatively you may wish to book further in advance 6-8weeks.

 

If you feel you need to be seen on the day, we do have book on the day appointments available (these appointments are generally if unable to wait for next available routine appointment). If you feel it necessary to request a same day appointment please do so before 12 noon, and an appointment will be offerred for that morning.If you call after 12 noon you will be offerred a pm appointment.

 

Please note all nurses appointments are as above although we endeavor to offer routine appointment within 24 hours.

 

Saturday Surgery is always pre booked appointments and is aimed to assist those patients working ,who find it difficult to arrange appointments around their work schedule. This clinic is run by GP only.

 

If you are unable to keep an appointment, please let us know as soon as possible so that we may offer it to someone else. ( telephones are not in operation on Saturdays)

 

Please book one appointment for each family member who needs to be seen and a double appointment if you have difficulty hearing or need an interpreter. If you think you may take a long time please make a double appointment as a general 10 minute appointment may not be enough time.

The doctor will require a double appointment when females are notifying them of a pregnancy for the first time ,this also applies to booking a postnatal appointment at 6weeks following the birth.

Our Telephone System

 

Please listen to the options carefully and using your telephone keypad choose one of the following:

  • Appointments press 1
  • Results (between 2-4pm) press 3
  • All other enquiries after 10am press 5

Telephone Advice

 

We donot offer telephone advice , however telephone consultations are available on request.

 

Prolonged Waiting Times

 

Patients will be seen usually within 20 minutes of the appointment time. An apology and an explanation will be given when there is likely to be a long delay. However If you arrive more than 10 minutes late for a Doctors appointment or 15 minutes late in the case of the Nurse/Healthcare assistant ,you will be seen at their discretion, and may need to wait further due to patients who have arrived on time taking precedence.

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