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Oakwood Medical Centre

Patient Responsibilities

  • Only ask for a home visit if you are unable to attend the surgery. If possible, phone before l0am.
  • Ensure that you arrive on time for appointments & report to reception first.
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  • Please ensure that, if you need a translator/interpreter in order to help you to communicate , that you book a double appointment, we will then arrange telephone interpreter via Language Line.
  • Cancel appointments you cannot keep, so they can be offered to other patients.
  • If you are coming as a family, book separate appointments for each person.
  • Please listen to the advice you are given. For many illnesses, you can help yourself. Self-help booklets are available. Alternatively, for health information and telephone advice please phone NHS 111.
  • Only ask for an out-of-hours visit if it is truly necessary and cannot wait till the next surgery.
  • Let us know if you change your name, phone number or address so that we may keep accurate up-to-date records and be able to contact you in an emergency.
  • Please ask questions if you are unsure about anything.
  • Please be ready to tell us details of your past illnesses, medication, hospital admissions and any other relevant information.
  • Please treat our Practice Team with respect. Action will be taken where a patient is violent or abusive to the contractor, its staff, persons present on the premises or in the place where treatment is provided under the contract.
  • Please help to keep the practice premises clean, tidy and safe.
  • Patients are expected to treat and speak with Doctors and staff with respect,we are here to offer a service and to assist the best we can.
  • We are a ZERO Tolerance Practice.
  • NO SMOKING IS PERMITTED IN THE SURGERY OR OUTSIDE THE ENTRANCE,IF YOU FEEL THE NEED TO SMOKE PLEASE DO SO IN THE CARPARK AREA ONLY.
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