Only ask for a home visit if you are unable to attend the surgery. If possible, phone before 10am.
Ensure that you arrive on time for appointments & report to reception first.
Please ensure that, if you need a translator/interpreter in order to help you to communicate, that you book a double appointment, we will then arrange a telephone interpreter via Language Line.
Cancel appointments you cannot keep, so they can be offered to other patients.
If you are coming as a family, book separate appointments for each person.
Please listen to the advice you are given. For many illnesses, you can help yourself. Self-help booklets are available. Alternatively, for health information and telephone advice please phone NHS 111.
Only ask for an out-of-hours visit if it is truly necessary and cannot wait till the next surgery.
Let us know if you change your name, phone number or address so that we may keep accurate up-to-date records and be able to contact you in an emergency.
Please ask questions if you are unsure about anything.
Please be ready to tell us details of your past illnesses, medication, hospital admissions and any other relevant information.
Please treat our Practice Team with respect. Action will be taken where a patient is violent or abusive to the contractor, its staff, persons present on the premises or in the place where treatment is provided under the contract.
Please help to keep the practice premises clean, tidy and safe.
Patients are expected to treat and speak with Doctors and staff with respect, we are here to offer a service and to assist the best we can.
We are a ZERO Tolerance Practice.
No smoking is permitted in the surgery or outside the entrance if you feel the need to smoke please do so in the car park area only.