Patient Responsibilities

  • Only ask for a home visit if you are unable to attend the surgery. If possible, phone before 10am.
  • Ensure that you arrive on time for appointments & report to reception first.
  • Please ensure that, if you need a translator/interpreter in order to help you to communicate, that you book a double appointment, we will then arrange a telephone interpreter via Language Line.
  • Cancel appointments you cannot keep, so they can be offered to other patients.
  • If you are coming as a family, book separate appointments for each person.
  • Please listen to the advice you are given. For many illnesses, you can help yourself. Self-help booklets are available. Alternatively, for health information and telephone advice please phone NHS 111.
  • Only ask for an out-of-hours visit if it is truly necessary and cannot wait till the next surgery.
  • Let us know if you change your name, phone number or address so that we may keep accurate up-to-date records and be able to contact you in an emergency.
  • Please ask questions if you are unsure about anything.
  • Please be ready to tell us details of your past illnesses, medication, hospital admissions and any other relevant information.
  • Please treat our Practice Team with respect. Action will be taken where a patient is violent or abusive to the contractor, its staff, persons present on the premises or in the place where treatment is provided under the contract.
  • Please help to keep the practice premises clean, tidy and safe.
  • Patients are expected to treat and speak with Doctors and staff with respect, we are here to offer a service and to assist the best we can.
  • We are a ZERO Tolerance Practice.
  • No smoking is permitted in the surgery or outside the entrance if you feel the need to smoke please do so in the car park area only.