Booking an Appointment
Remember to ask for an interpreter if English is not your first language and this will be arranged for you via Language Line.
Contact reception by phone or in person.
If you are registered for online services you can book online or via the app. Online bookings are available for routine appointments with the GP only. All other appointment types will need to be booked in person or via the phone.
Keep us updated with your mobile phone number so we can send you text message reminders of your appointments.
We offer routine appointments bookable upto Six weeks in advance for both GP and Nurses.
If you feel you need to be seen on the day, we do have book on the day appointments available (these appointments are generally if you are unable to wait for the next available routine appointment). If you feel it necessary to request a same-day appointment please do so at 8 am for a morning appointments or 12 noon where you will be offered a pm appointment.
Extended hours bookings – We work closely with the Enfield HUB service to offer some appointments to our patients outside of our core hours. These appointments are available with a clinician at the practice but will be booked via the Enfield HUB. Please note that the HUB will need to access your registration details to arrange a booking. If you have any concerns or would like more information, please speak to a member of our team before arranging a booking.
There are some urgent appointments available through the Enfield Unity Extended Access Services based at Eagle House and Carlton House sites between 6:30pm to 8pm weekdays, 9am- 8pm Saturdays and 8am-8pm on Sundays and bank holidays. To book, rearrange or cancel these appointments when we are closed, please call 0208 370 4910. Lines are open 6.30pm-8pm weekdays and 9-5pm on Saturday. For anything urgent call 111 – call 999 in an emergency.
If you are unable to keep an appointment, please let us know as soon as possible so that we may offer it to someone else, (telephones are not in operation during extended hours).
Please book one appointment for each family member who needs to be seen and a double appointment if you have difficulty hearing or need an interpreter. If you think you may take a long time please make a double appointment as a general 10-minute appointment may not be enough time.
Double appointments are required for 6week checks following the birth.
Our Telephone System
Please listen to the options carefully and using your telephone keypad choose one of the following:
- Appointments press 1
- Results (between 2-4 pm) press 3
- All other enquiries after 10 am press 4
We do not offer telephone advice , however telephone consultations are available on request.
Our online consultation service is Patchs. For more information or to sign up for the service, please see the link on our home page.
Prolonged Waiting Times
Patients will be seen usually within 20 minutes of the appointment time. An apology and an explanation will be given when there is likely to be a long delay. However, If you arrive more than 10 minutes late for an appointment, you will be seen at the clinicians discretion and may need to wait further due to patients who have arrived on time taking precedence.