Privacy & Confidentiality

Privacy & Communication

We understand the importance of good communications between all members of our Practice Team and our patients. Patients who wish to speak privately to staff will be directed to an area allocated for this purpose. We also have e a clearly signposted private reception area.

Data Protection

To see Oakwood Medical Centre’s updated Privacy Notice in line with the Data protection changes May 2018 please see ‘Our Documents’ page where a version is available for download.

Oakwood Medical Centre is registered under the Data Protection Act 1998 on the Data Protection Register.

Patient Confidentiality

Please note we are not permitted to hand out patient information to anyone other than the patient; therefore if you wish for a friend or relative to collect your prescription or any other correspondence you will need to give them written consent signed and dated for us to keep on file. It will be your responsibility to inform us if this situation changes.

Statement of Intent is displayed in the Reception Area.

From 31/3/16 we are required by NHS England to allow patients online access to detailed coded information in their patient record. We are confident that we as a practice will be able to offer this service from 31/1/16, as our clinical software supplier is hoping to have this imported very soon( finally became available June 2016).

This is in addition to prescription, appointments and summary information which is already available online. All you need is an email address and show photo ID plus two forms of address.

Improving Access

 We are currently trying to improve access. We promote online services and encourage patients to sign up so they can book their own routine appointments with the GP.

However, if you prefer to telephone or book face to face at reception we are happy to book you advance appointments up to 6 weeks ahead or within 48 hrs, all appointments are subject to availability. We have reserved book on the day appointments if you feel unwell and unable to wait for the next routine appointment.

Book on the day appointments are available from 8 am for the morning slots & from 12pm for the afternoon/early evening slots.

In the event that we are unable to provide you with an appointment, you will be directed to Walk in the centre/Urgent care centre depending on your needs. We are able to ask GP for clinical advice to assess and see if ok to wait until the next day.

All appointments are subject to availability.